Contact information
Contact Information
We're VION — and we're happy to hear from you.
If you have a question about an order, a return, a technical issue with your VION smart device, or anything related to your privacy and your rights, the channels below are the fastest way to reach us.
How to reach us
|
You need help with |
|
|
Customer service, orders, shipping, returns, refunds |
info@vionnutrition.com |
|
Privacy, data protection, legal and administrative matters |
admin@vionnutrition.com |
|
Press, partnerships and B2B inquiries |
admin@vionnutrition.com |
We aim to acknowledge any inquiry within 5 business days and to resolve it within the timeframe required by applicable consumer law.
Customer service hours
Our customer service operates Monday to Friday, 9:00 to 18:00 CET / CEST, excluding public holidays in Spain and in the autonomous community of Galicia.
Inquiries received outside these hours are answered the next business day.
Postal address
VION — DAILYHEALTH SL Calle San Andrés 139, 10º D 15003 A Coruña — Spain
Phone
[CONTACT_PHONE] (A dedicated customer service phone line will be added shortly. Until then, please use email — we respond quickly.)
Legal information (in compliance with Article 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce — "LSSI")
|
Item |
Detail |
|
Trade name |
Vionnutrition |
|
Commercial brand |
VION |
|
Legal entity (data controller and merchant of record) |
DAILYHEALTH SL |
|
Legal form |
Sociedad Limitada (Spanish private limited company) |
|
Tax identification number (NIF / CIF) |
B72489370 |
|
EU VAT number |
ESB72489370 |
|
Registered office |
Calle San Andrés 139, 10º D, 15003 A Coruña, Spain |
|
Mercantile Registry of A Coruña |
|
|
Website |
www.vionnutrition.com |
|
|
admin@vionnutrition.com |
Other important documents
The following documents form part of your relationship with us. We recommend reading them before placing an order:
• Terms of Service — your rights and obligations when using our Services.
• Return and Refund Policy — pre-order cancellation, 14-day right of withdrawal, warranty and how to start a return.
• Privacy Policy — how we collect, use and protect your personal information, including health data.
• Shipping Policy — where we ship, how long it takes and what to do if something goes wrong in transit.
Complaints and dispute resolution
If you have a complaint:
1. Email us first at admin@vionnutrition.com — most cases are resolved at this stage.
2. EU consumers may also use the European Commission's Online Dispute Resolution platform: [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr).
3. Spanish consumers may submit a dispute to the Sistema Arbitral de Consumo where applicable.
4. Data-protection complaints may be submitted directly to the Spanish data protection authority (Agencia Española de Protección de Datos) at [www.aepd.es](https://www.aepd.es) or to the supervisory authority of your country of residence within the EU/EEA.
Authorised representatives
DAILYHEALTH SL is established in Spain. We do not currently use an EU-wide representative under Article 27 GDPR (not required for an EU-established controller) or a UK representative under UK GDPR Article 27 (to be confirmed if cross-border activity into the UK exceeds applicable thresholds — pending legal review).
Updates to this information
We may update this page from time to time to reflect changes in our contact details, legal status or regulatory obligations. The "Last updated" date below shows when this page was last revised.
Last updated: 29 April 2026
End of page.