Terms of service

Last updated: 29 April 2026 Effective date: 22 April 2026

1. Introduction and parties

These Terms of Service ("Terms") govern your access to and use of the website at www.vionnutrition.com, the VION mobile application, the VION smart device, the at-home blood test, and all related products, features, content and customer support (together, the "Services"), all of which are operated by:

DAILYHEALTH SL (the brand "VION", "we", "us", "our") — a Spanish limited liability company (Sociedad Limitada) with tax identification number B72489370, registered at the Mercantile Registry of A Coruña, with registered office at Calle San Andrés 139, 10º D, 15003 A Coruña, Spain.

You purchase under the VION brand, but your invoice and payment statement will display DAILYHEALTH SL as the merchant of record.

These Terms must be read together with our Return and Refund Policy and our Privacy Policy. In case of conflict, the Privacy Policy controls for matters relating to personal information; the Return and Refund Policy controls for matters relating to returns, refunds and warranty.

2. Acceptance and binding nature

By visiting, browsing, creating an account, placing an order or otherwise using the Services, you accept these Terms and agree to be bound by them. If you do not agree, do not use the Services.

If you are using the Services on behalf of a legal entity, you represent that you have authority to bind that entity to these Terms.

We may require you to expressly tick a checkbox to confirm acceptance of these Terms and the Privacy Policy at checkout or at account creation.

3. Definitions

For the purposes of these Terms:

•   "Consumer" means a natural person purchasing for personal, non-professional use.

•   "Order" means a purchase confirmed by an order confirmation email from VION.

•   "Pre-order" means an order placed before commercial release, with shipment expected during the Q4 2026 window (October – December 2026) or any extension as set out in our Return and Refund Policy.

•   "Device" means the VION smart dispensing device.

•   "Capsules" means the cartridges, capsules or supplement formats designed to be used with the Device.

•   "Blood Test" means the at-home blood test kit and biomarker analysis included in the VION VIP plan.

•   "App" means the VION mobile application available on iOS and Android.

•   "Content" means any text, image, video, design, code, software, formula, logo or other material made available through the Services.

•   "Personal Information" has the meaning given in our Privacy Policy.

4. Eligibility — minimum age 18

The Services are intended exclusively for adults aged eighteen (18) years or older, or the age of majority in your country of residence if higher. By using the Services, you represent and warrant that you meet this age requirement.

The Services and the products we sell (food supplements, blood test analyses) are not suitable for minors. We do not knowingly contract with minors. If we discover that a customer is under 18, we will cancel the order and refund any amount paid, and may close the related account.

If you are pregnant or breastfeeding, are taking prescription medication, have a diagnosed medical condition or are immunocompromised, you must consult a qualified healthcare professional before using VION products. See Section 11 (Health disclaimer).

5. Account creation and security

To purchase or use certain features of the Services, you may need to create an account. You agree to:

•   Provide accurate, current and complete information at registration and keep it updated.

•   Choose a strong password and keep your credentials confidential.

•   Use multi-factor authentication where offered.

•   Notify us immediately at admin@vionnutrition.com of any unauthorised access or suspected breach of your account.

•   Be responsible for all activity carried out from your account, except where you have notified us of a breach and we have failed to act with reasonable diligence.

You may not share, sell, transfer or assign your account to any other person. We may suspend or close accounts found to be shared, fraudulent or duplicated.

6. The VION Services — what we offer

VION is a personalised supplementation system that combines:

•   The VION smart Device that prepares your daily liquid blend from compatible Capsules;

•   VION Capsules — Core, Boost and Adapt formulations, supplied as part of the Starter, Core or VIP plans;

•   The VION App — to onboard, configure your profile, complete questionnaires, view recommendations, track progress and connect a wearable;

•   The at-home Blood Test included in the VION VIP plan, processed by an accredited clinical laboratory;

•   Apple HealthKit and wearable integrations to enrich personalisation with biometric data you choose to share;

•   Customer support via email and the channels listed at admin@vionnutrition.com / info@vionnutrition.com.

We make reasonable efforts to display products accurately. However, the colour, size, packaging detail or rendering on your screen may differ slightly from the physical item due to your device, lighting and configuration. Such reasonable variations are not defects.

We may modify, suspend or discontinue any part of the Services at any time for legitimate operational, legal, technical or commercial reasons. Where the change materially affects an active Service you have already paid for, your statutory rights — including refund rights under the Return and Refund Policy — are preserved.

7. Pre-order terms (Q4 2026)

Important — please read carefully before placing a pre-order.

VION is currently sold as a pre-order with an estimated shipping window of Q4 2026 (October – December 2026). By placing a pre-order, you acknowledge and accept that:

1.  The shipping window is an estimate, not a guarantee.

2.  You may cancel your pre-order at any time before it has been dispatched for any reason and receive a full refund within fourteen (14) calendar days, in accordance with Section 3 of our Return and Refund Policy.

3.  If we cannot ship within Q4 2026, an automatic 3-month grace period will apply (i.e. up to 31 March 2027). At the end of that grace period you will receive a clear written choice between: (a) full refund to your original payment method, or (b) continue waiting until a new shipping window communicated by us. If you do not respond within 30 calendar days you will be deemed to have chosen Option B, but you keep the right to request a refund at any time afterwards until your order ships. Full detail in Section 6 of our Return and Refund Policy.

4.  We will charge your payment method at checkout, in advance, to reserve your unit and lock in pre-order pricing. Spanish accounting rules require that this charge is reflected in our books even before shipment.

5.  The order is binding for VION and ring-fenced for fulfilment. Your right to cancel for a full refund is fully preserved during the entire pre-order phase.

8. Orders, prices, taxes and payment

8.1. Placing an order

When you place an order, you make a binding offer to purchase. The contract is formed when we send you an order confirmation email. We may decline an order for legitimate reasons, including suspected fraud, ineligibility (e.g. minor), unavailability, payment failure or material pricing error. If we decline, we will notify you and refund any amount already charged.

8.2. Prices

Prices displayed on the Services are in the currency shown at checkout. For consumers in the European Union, prices include the applicable Spanish VAT (currently 21% on the device, with the relevant rate for food supplements). For consumers outside the EU, prices do not include any sales tax, customs duty, import VAT or local fee, all of which remain your responsibility.

We display the total price including VAT (where applicable), shipping fees and any other mandatory charge before you confirm the order, in accordance with Article 60 TRLGDCU.

Prices may change without notice, but the price applicable to your order is the one displayed and confirmed at checkout. Promotional prices apply only while the promotion is active and within the conditions of the specific promotion.

8.3. Payment

We accept the payment methods displayed at checkout (credit/debit card, Apple Pay, Google Pay, PayPal, Shop Pay and others as available). Card data is processed by our PCI-DSS compliant payment processors and is not stored on our servers. By submitting payment data you represent that you are authorised to use the payment method.

If a payment fails, is reversed, charged back or otherwise becomes uncollectible, we may suspend the corresponding Services until payment is resolved.

8.4. Errors

Despite our best efforts, the Services may occasionally contain typographical errors, inaccuracies or omissions concerning prices, descriptions, availability or shipping. We reserve the right to correct such errors and, where they materially affect an order, to cancel the order and refund the amount paid in full.

9. Shipping, delivery and risk of loss

9.1. Delivery

We will arrange shipment of your order through reputable carriers. Delivery times shown at checkout are estimates and do not constitute a guaranteed delivery date.

9.2. Risk of loss — EU/UK consumers

If you are a consumer resident in the EU, EEA or UK, risk of loss and damage passes to you when you (or a third party indicated by you, other than the carrier) take physical possession of the goods. This is in line with Article 20 of Directive 2011/83/EU, Article 66bis TRLGDCU and equivalent UK provisions. If your parcel arrives damaged or does not arrive within a reasonable time, contact us and we will resolve the issue under the Return and Refund Policy.

9.3. Risk of loss — non-EU/UK customers

If you are not a consumer in the EU/EEA/UK, risk of loss and title pass to you when the carrier takes possession of the goods, unless we have agreed otherwise in writing.

9.4. Customs and duties

For deliveries outside the EU, you may be required to pay customs duties, import VAT, brokerage fees or similar charges levied by the destination country. These charges are not included in the price and are your responsibility.

10. Cancellations, returns and refunds

Cancellations, returns, refunds and statutory withdrawal rights are governed in detail by our Return and Refund Policy, which forms an integral part of these Terms. Highlights:

•   Pre-shipment cancellation: at any time, free of charge.

•   EU/EEA/UK consumers: legal right of withdrawal of 14 calendar days from delivery (with the statutory exceptions for opened consumables, personalised products and digital content).

•   Non-EU consumers: goodwill 14-day return window.

•   Statutory legal warranty: 2 years (EU/UK) or 1 year (USA / RoW) on the Device.

•   Capsules and Blood Test kits are not refundable once the hygienic seal is broken, except where defective.

The detailed procedure to start a return, the address for returns and the model withdrawal form are set out in our Return and Refund Policy.

11. Health disclaimer — IMPORTANT

The Services and the VION products are wellness and food-supplement products intended to support general health and lifestyle goals.

The Services are NOT a medical device, NOT a medical treatment and NOT a substitute for professional medical advice, diagnosis or treatment. No information provided through the Services should be interpreted as a medical recommendation.

You agree that:

•   You will consult a qualified healthcare professional before starting, changing or stopping any supplement, medication or treatment, especially if you are pregnant, breastfeeding, immunocompromised, taking prescription medication, planning surgery, or have any diagnosed medical condition.

•   You will read all product labels and ingredient lists provided with each Capsule batch and check for allergies, intolerances or contraindications before consumption.

•   You understand that food supplements should not replace a varied and balanced diet and a healthy lifestyle.

•   The recommended daily dose must not be exceeded.

•   The blood test offered as part of the VIP plan is a wellness biomarker analysis, not a clinical diagnostic test. Results that are out of typical ranges should be discussed with a qualified physician.

•   If you experience any adverse reaction, you will stop using the product immediately and contact a healthcare professional and admin@vionnutrition.com.

To the maximum extent permitted by law, VION does not assume responsibility for outcomes related to medical conditions, dietary needs or treatments that should have been managed by a qualified healthcare professional. This Section does not exclude or limit liability for personal injury caused by our negligence or for any other liability that cannot be excluded under applicable law (see Section 22).

12. Personalised supplementation and AI

VION uses algorithms — including AI-based models — to generate personalised supplementation recommendations and dose adjustments based on your questionnaire answers, wearable data and (for VIP customers) blood biomarker results.

You acknowledge that:

•   The recommendations are decision-support outputs, not autonomous medical decisions.

•   A clinical team reviews edge cases (e.g. flagged incompatibilities, abnormal biomarker values).

•   You always retain the choice whether to follow the recommendation.

•   You have the rights set out in Section 7 of our Privacy Policy with respect to automated decision-making, including the right to request human review of any recommendation, to express your point of view, and to contest the recommendation, in accordance with Article 22 GDPR.

•   The personalisation algorithms may evolve over time as the underlying models, evidence base and your own data change.

The personalised recommendations provided by VION are not a substitute for professional medical advice. See Section 11.

13. Apple HealthKit and wearables

If you connect Apple HealthKit, an Apple Watch or another wearable to the VION App, your use of these integrations is also subject to:

•   Our Privacy Policy Section 9 (Apple HealthKit specific terms);

•   The terms imposed by Apple on apps that read or write HealthKit data, including the prohibition on using HealthKit data for advertising or selling it to data brokers.

You can revoke wearable access at any time from your phone settings. Revocation will reduce the granularity of personalisation but will not affect your existing orders.

14. Intellectual property

All Content made available through the Services — including but not limited to the VION brand, the VION logo, the Device design and firmware, the App, the personalisation algorithms, the website design, copy, photographs, illustrations, videos, podcasts and all derivative works — is owned by DAILYHEALTH SL or its licensors and is protected by Spanish, European Union, United Kingdom, United States and international intellectual property laws.

These Terms grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services solely for your personal, non-commercial use as the lawful owner of a VION account.

You may not, except with our prior written consent or as expressly allowed by mandatory law:

•   Reproduce, distribute, modify, translate, publicly display, publicly perform, republish, download (except as part of normal browsing or App use), store, sell or otherwise exploit any Content.

•   Reverse-engineer, decompile, disassemble or attempt to derive the source code of the App, the Device firmware or our personalisation algorithms.

•   Remove, alter or obscure any copyright, trademark or other proprietary notices.

•   Use VION trademarks, logos, brand colours, packaging or product photography in your own marketing, social media in a way that suggests endorsement, or any commercial activity without prior written consent.

All rights not expressly granted are reserved by DAILYHEALTH SL.

15. User-submitted content and reviews

When you post a product review, photograph, video, comment, testimonial, idea, suggestion, feedback or any other content through the Services or to our customer-support channels ("User Content"), you:

•   Represent that you are the sole author of that content or have all rights necessary to grant the licenses below.

•   Represent that your User Content is accurate, not misleading, not defamatory, not infringing, and complies with applicable law and these Terms.

•   Disclose any compensation, free product or other incentive you have received in connection with the User Content (e.g. influencer / affiliate disclosure under FTC and equivalent rules).

•   Grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, distribute, adapt and use that content in connection with the operation, promotion and improvement of the Services.

You may withdraw a review at any time, in which case we will remove it from public display within a reasonable time, while reserving the right to keep an archived copy as required for legal or audit purposes.

We may, but are not obliged to, moderate User Content and we may remove or edit content that we reasonably consider unlawful, abusive, offensive, deceptive, off-topic or in breach of these Terms.

16. Acceptable use and prohibited conduct

You may only use the Services for lawful purposes and in compliance with these Terms. Without limitation, you agree not to:

•   Violate any applicable law, regulation or third-party right;

•   Impersonate any person or misrepresent your affiliation;

•   Submit false, misleading or fraudulent information;

•   Send unsolicited commercial communication, spam, chain messages or phishing through the Services;

•   Upload viruses, malware, exploits or any code intended to disrupt the Services;

•   Probe, scan, attack, overload or otherwise compromise the security or integrity of the Services;

•   Use scrapers, spiders, bots or automated tools to extract content, except as expressly allowed (see Section 17 on Agents);

•   Reverse-engineer or attempt to extract pricing, ranking, formulation or biomarker logic;

•   Resell, sublicense or commercially exploit Capsules, Blood Tests or Devices except where you are an authorised distributor under a separate written agreement.

We may suspend or terminate access for breach of this Section in accordance with Section 19.

17. Automated agents and bots

If you use, deploy or instruct any software agent, bot or automated tool ("Agent") to access the Services on your behalf, the Agent must:

•   Identify itself in every HTTP/HTTPS request by including in the User-Agent string the format Agent/[name];

•   Not impersonate a human or circumvent measures (CAPTCHAs, rate limits, robot exclusion headers) intended to distinguish humans from machines;

•   Truthfully respond to any prompt asking whether the interaction is automated;

•   Comply with our robots.txt and any technical limit we may impose.

We may block, limit or revoke access to any Agent at our discretion if it does not comply with this Section or with applicable law.

18. Third-party links and integrations

The Services may contain links to or integrations with third-party websites, applications and platforms (Shopify, payment processors, social networks, blog references). We are not responsible for the content, security, accuracy or privacy practices of those third parties. Your use of any third-party service is at your own risk and subject to that third party's terms.

19. Suspension and termination

You may stop using the Services at any time and request deletion of your account and data, subject to our Privacy Policy and applicable retention obligations.

We may suspend or terminate your access to the Services if:

•   You materially breach these Terms (and, where the breach is curable, fail to cure it within a reasonable period after notice);

•   We have reasonable grounds to suspect fraudulent, illegal or harmful activity;

•   We are required to do so by law, regulator or court order;

•   Continued provision becomes commercially or technically impossible.

Where reasonably possible we will give you prior notice and the opportunity to remedy. Termination will not affect your statutory consumer rights, including the right to a refund for amounts already paid for products not yet delivered.

The following Sections survive termination of these Terms: 11 (Health disclaimer), 14 (IP), 15 (User Content licences), 20–23 (warranties, liability, indemnification), 25 (Privacy), 27–29 (jurisdiction and governing law), 31 (miscellaneous).

20. Statutory legal warranty — NOT excluded

Nothing in these Terms excludes, restricts or limits the statutory legal warranty of conformity that applies under mandatory consumer protection law:

•   EU / EEA / UK consumers: 2-year legal warranty under Directive (EU) 2019/771 and Articles 114 et seq. TRLGDCU; equivalent rights under the UK Consumer Rights Act 2015.

•   USA consumers: 1-year limited warranty plus implied warranties to the extent provided by your state law and the Magnuson-Moss Warranty Act.

Detailed warranty conditions, exclusions and the procedure to make a claim are set out in Section 9 of our Return and Refund Policy.

21. Disclaimer of additional warranties

Beyond the statutory warranty in Section 20, and to the fullest extent permitted by applicable law, the Services and the Content are provided "as is" and "as available". We do not warrant that the Services will be uninterrupted, error-free, secure or that they will meet any particular goal. We do not warrant that personalisation recommendations will produce a specific health outcome.

This Section 21 does not override Section 20 nor any non-excludable warranty under your local law.

22. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

•   Death or personal injury caused by our negligence;

•   Fraud or fraudulent misrepresentation;

•   Breach of any warranty implied by mandatory consumer law that cannot be excluded;

•   Any other liability that cannot be excluded or limited under applicable law (including, in Spain, Articles 130 et seq. TRLGDCU on liability for defective products).

Subject to the carve-outs above, to the fullest extent permitted by law:

•   We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profit, loss of revenue, loss of data, loss of goodwill or substitute service costs;

•   Our aggregate liability arising out of or in connection with these Terms and your use of the Services is limited to the amount you paid to VION in the twelve (12) months preceding the event giving rise to the claim, or one hundred euros (€100), whichever is greater.

The above limitation does not apply where prohibited by mandatory law in your jurisdiction (some U.S. states do not allow such limitation; in the EU, mandatory consumer protection law overrides this clause).

23. Indemnification

You agree to indemnify and hold harmless DAILYHEALTH SL and its officers, employees and contractors from any third-party claim, damage, liability or reasonable expense (including reasonable legal fees) caused by your wilful or grossly negligent breach of (i) these Terms, (ii) applicable law or (iii) the rights of a third party.

We will notify you promptly of any indemnifiable claim, allow you to control its defence with counsel of your choice (where doing so does not prejudice us), and cooperate at your reasonable expense. We will not settle any claim that imposes non-monetary obligations on you without your prior consent (not to be unreasonably withheld).

This Section does not apply to claims arising from your normal use of the Services in compliance with these Terms, nor to consumer claims that cannot be subject to indemnification under mandatory law.

24. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, pandemics, war, civil unrest, government action, regulatory changes, fundamental supplier failure, transport infrastructure collapse, or large-scale cyberattacks. Where such an event affects pre-order shipment, the procedures in our Return and Refund Policy (Section 6) apply, including your right to a refund.

25. Privacy and data protection

Your personal information is processed in accordance with our Privacy Policy, which is incorporated by reference and forms an integral part of these Terms. The Privacy Policy describes, among other things, the categories of data we collect (including special category health data with your explicit consent), the legal bases, your rights and the international transfers we may carry out.

26. Relationship with Shopify

Our online store is hosted on Shopify, which enables us to provide the Services. Sales and purchases through the Services are made directly with DAILYHEALTH SL, not with Shopify. Shopify is not responsible for any aspect of any sale between you and us, including any injury, damage or loss resulting from a purchased product or Service. You expressly release Shopify and its affiliates from any claim arising from your transactions with us.

For information on how Shopify processes your data, see our Privacy Policy and Shopify's Consumer Privacy Policy at [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).

27. EU / EEA / UK consumer rights

If you are a consumer resident in the EU, EEA or UK, the following rights apply in addition to any other right granted by these Terms — and nothing in these Terms can deprive you of mandatory consumer protection in your country of residence:

•   14-day right of withdrawal from receipt of the goods (with statutory exceptions). See Return and Refund Policy Section 4.

•   2-year statutory legal warranty of conformity on the Device.

•   Right to obtain pre-contractual information in clear and comprehensible form before purchase.

•   Right to a copy of the contract in a durable medium after purchase (we provide it by email).

•   Online Dispute Resolution: you may use the EU ODR platform at [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr).

•   Spanish consumer arbitration (Sistema Arbitral de Consumo) where available.

•   Complaint to your local data protection or consumer protection authority, including the Agencia Española de Protección de Datos.

28. USA-specific provisions

If you reside in the United States, the following also applies:

•   The Services are provided in accordance with the consumer protection law of your state of residence (e.g. California Consumers Legal Remedies Act + Song-Beverly Consumer Warranty Act, New York General Business Law §349, Texas Deceptive Trade Practices Act).

•   The 1-year limited warranty in Section 20 is provided in addition to the rights granted by Magnuson-Moss Warranty Act and your state law.

•   Some U.S. states do not allow the limitation of implied warranties or of incidental/consequential damages, in which case Sections 21 and 22 apply only to the extent permitted by law.

•   You are responsible for any local sales tax, use tax, customs duty or similar charge imposed by your state or municipality.

We have not included a mandatory arbitration or class-action waiver clause in these Terms. Disputes shall be resolved as set out in Section 29.

29. Governing law and dispute resolution

These Terms are governed by Spanish law, without prejudice to mandatory consumer protection law of your country of residence which may grant you stronger rights.

For consumers resident in the EU, EEA or UK, any dispute may be brought before the courts of your place of residence within the EU/EEA/UK, or alternatively before the courts of A Coruña, Spain.

For consumers outside the EU/EEA/UK (including the United States), the courts of A Coruña, Spain have jurisdiction, except where mandatory consumer protection law in your country of residence imposes otherwise.

Before initiating a court action, we encourage you to contact us at admin@vionnutrition.com so we can attempt to resolve the dispute amicably.

30. Modifications to these Terms

We may update these Terms from time to time to reflect changes in our practices, our Services or applicable law. We will:

•   Update the "Last updated" date at the top;

•   Notify you in advance, by email or a prominent notice on the Services, of any material change at least thirty (30) calendar days before it takes effect;

•   Allow you to reject material changes by closing your account and obtaining a refund for any pre-order not yet shipped.

Continued use of the Services after the effective date of a non-material update constitutes acceptance.

31. Miscellaneous

31.1. Entire agreement

These Terms, together with the Return and Refund Policy and the Privacy Policy, constitute the entire agreement between you and DAILYHEALTH SL with respect to the Services, and supersede any prior agreement on the same subject.

31.2. Severability

If any provision is found unlawful, void or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.

31.3. No waiver

No failure or delay in exercising any right under these Terms operates as a waiver of that right.

31.4. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a corporate reorganisation, merger or sale of business, provided the recipient assumes the obligations and your statutory consumer rights are not reduced. We will notify you of any such assignment.

31.5. Headings and interpretation

Section headings are for convenience only and do not affect interpretation. Ambiguities shall not be construed against the drafting party.

31.6. Language

These Terms are drafted in English. Any translation provided is for convenience only; in case of discrepancy, the English version prevails, except where mandatory law requires otherwise.

32. Contact

For any question about these Terms or the Services:

•   Legal entity: DAILYHEALTH SL (NIF B72489370)

•   Brand: VION

•   Postal address: Calle San Andrés 139, 10º D, 15003 A Coruña, Spain

•   Administrative / legal email: admin@vionnutrition.com

•   Customer / returns email: info@vionnutrition.com

•   Website: www.vionnutrition.com

We aim to acknowledge any inquiry within 5 business days.

End of Terms.